Responsible Gaming

Gaming Should Be Entertainment

At eaststreetmews.co.uk, we're committed to promoting responsible gaming practices. Gambling should always be viewed as entertainment only, not as a way to earn money or solve financial problems. Vegas Hero and all gaming activities carry an element of risk, and the house always maintains a mathematical advantage.

Please gamble only with money you can afford to lose, and never chase losses or use gambling to escape personal difficulties.

Age Verification

In the United Kingdom, you must be at least 18 years of age to gamble legally. Vegas Hero is strictly for adults only. We verify the age of all players during registration and reserve the right to request additional proof of identity at any time.

If you are under 18, please do not attempt to register or use our services.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be honest with yourself and check whether any of the following apply to you:

• Spending more time or money on gambling than intended
• Feeling the need to gamble with increasing amounts to achieve the same excitement
• Attempting to stop or reduce gambling without success
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities from family, friends, or partners
• Using gambling to escape stress, anxiety, or other problems
• Borrowing money to fund gambling
• Neglecting work, education, or family responsibilities due to gambling
• Experiencing mood swings or irritability related to gambling
• Feeling anxious or depressed when unable to gamble

If any of these warning signs resonate with you, please seek help immediately.

Self-Help Tools Available

Vegas Hero provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly). You can only increase this limit after a cooling-off period.
• Loss Limits: Set a maximum amount of losses you are willing to accept within a given period. Your account will be temporarily closed if this limit is reached.
• Reality Checks: Enable pop-up reminders during gaming sessions to keep you informed of time and money spent.
• Session Time Limits: Set a maximum duration for each gaming session. You will be automatically logged out when the time expires.
• Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gambling. During self-exclusion, you will not be able to open new accounts with Vegas Hero.

To access these tools, log into your account or contact our customer support team.

Support Organisations

If you are struggling with gambling, professional help is available. The following organisations offer free, confidential support:

United Kingdom

• GamCare – Free counselling and information on problem gambling
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free and confidential)
• GamStop – The National Self-Exclusion Scheme
  Website: www.gamstop.co.uk
  Excludes you from all UK-licensed gambling operators for a period you choose (6 months, 1 year, or 5 years)
• Gamblers Anonymous – Peer support meetings and 12-step programme
  Phone: 0330 094 0322
• National Problem Gambling Clinic – NHS specialist treatment
  Website: NHS Problem Gambling Clinic

Other Countries

• Australia – Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

If You Need Help

Problem gambling can affect anyone. There is no shame in seeking support. If you recognise that your gambling may be becoming a problem, please reach out to one of the organisations listed above or speak to someone you trust.

Remember: Help is available, and recovery is possible.

For immediate support whilst using Vegas Hero, you can always contact our customer support team, who can assist with setting limits or self-exclusion.